Embedding the chat agent on your own website

Short answer: go to Help Center > Settings > Chat on your website. Give the website a name and the addresses where the chat may appear, click Save link, then place the installation code on your site.

Step by step

1. Open Help Center > Settings and choose Chat on your website on the left.
2. Under Name of this website give it a recognisable name, for example Main website.
3. Under Websites where chat may appear, enter the full addresses where the chat button may work, one per line.
4. Click Save link.
5. The connected website has Installation instructions with the code you place on your website.

Good to know

Per connected website you can turn the chat on or off, generate a new security key, or remove the link.

Identity integration is only useful when you place the chat behind a login: then you pass the identity of the signed-in user (name, email, company) encrypted, so you see in the Inbox right away who you're chatting with.

Which example questions the visitor sees in the chat, you set under Example questions in that same settings menu.

Three things to watch. The list of allowed websites is matched exactly (scheme, (sub)domain, and port must all line up, and it must be https://): if the exact address isn't in the list, the chat button just doesn't appear, with no error message for your visitor. The chat on your own website is also a paid feature (Pro/Enterprise). And the identity secret is shown only once when you create it, so save it right away. If you renew it later, existing identity tokens stop working until you update them on the other side too.

Also searched as

"put a chat button on my site", "install widget", "embed the chat", "code for the chatbot on website", "chat behind a login"

See also

• The chat doesn't appear or doesn't work: now what?
• Setting the branding of your help center
• Which content does the AI use? (Sources)