Category
Help Center
Your public help portal and the chat on your website: collections, branding, and sources.
Articles 9 articles
Getting started with your Help Center
Get started with running your Help Center in the best way possible.
Organising your help center with collections
By using collections, you add a clear structure to your help center and ensure that you and your customers can quickly find what they're looking for.
Customizing the branding of your help center
Set your company name, logo and color scheme right from the settings of the help center
Editing the start page and header and footer links
Learn how to edit your public knowledgebase's start page by adding header & footer links.
Embedding the chat agent on your own website
More information about adding the chat agent to your website or your web-based app.
Embedding the chat agent: troubleshooting
If you run into any trouble while embedding the chat-agent, use this article to troubleshoot your installation.
Which content can the AI use ?
By using the 'Sources' tab in your help center, you can quickly see what sources are available to the AI agent and which are not.
Redirecting old or renamed help center links
Under Help Center > Redirects you send an old URL to a new destination. You enter the old path (including the language code) and the new URL, and choose 301 (permanent) or 302 (temporary).
Which languages do you maintain your knowledge base in?
Under Help Center > Languages you choose which languages you maintain your knowledge base in and which one is the default. Sarrai creates a version of each proposal for every enabled language; the default language decides where a visitor without a language in the URL lands.
No answer found?
Search this knowledge base with Sarrai.
