Assiging a conversation to yourself or a colleague

Short answer: open the context panel to the right of the conversation, click Change under Assigned to, and pick yourself, a colleague, or a team. That way it's always clear who's picking the conversation up.

Step by step

1. Open the conversation. If the right panel isn't open, click the panel icon at the top to show it.
2. In the panel, find the Assigned to block. For a new conversation it says Not assigned.
3. Click Change.
4. From the list, pick a colleague (under Colleagues) or a team (under Teams).

Good to know

Assigning doesn't move the conversation out of All conversations. It only makes clear who's responsible. If you assign it to yourself, it also appears in My inbox.

If you want to really hand the conversation off and notify the recipient, use Forward at the top of the conversation. Assigning is "this is mine/yours"; forwarding is "you take this over".

Note the difference in notifications. If you assign a conversation to a colleague, they get a notification with sound, even if they're not working in the inbox at that moment. If you assign it to yourself, there's no ping. And if you assign it to a team, nobody gets a personal notification. Team members pick it up by keeping an eye on the team inbox.

Also searched as

"take a chat on myself", "who's handling this conversation", "assign a conversation to a colleague", "set the owner of a conversation"

See also

• Forwarding a conversation to a colleague or team
• Team inboxes: what they are and how you use them