Getting started with our Reporting
Use our Reporting tools to get insight how your helpdesk is running and gain insight in individual human operator efficiency.
07: Reports
The Reports give you insight into how your helpdesk is running: how much escalates, how your content performs, which customers come back the most, and how good the AI answers are. Each report is a system report that you view per period.
The reports are grouped into four themes: Helpdesk, Content, CRM, and AI agent quality.
Start here
Articles
Was this article helpful?
Your feedback helps us improve this article.
Thanks for your feedback!
