Category
Reporting
Insight into your helpdesk, your content, and the quality of the AI answers.
Articles 6 articles
Getting started with our Reporting
Use our Reporting tools to get insight how your helpdesk is running and gain insight in individual human operator efficiency.
Opening, filtering, and drilling into a report
By drilling into a report, you get to see the underlying information, so you can see exactly how Sarrai arrived at those numbers.
Helpdesk reports: escalations and efficiency of your helpdesk
By using the reports about your helpdesk, you get more information about how many conversations escalated and how quickly they were eventually resolved.
Content reports: top articles and knowledge gaps
Learn what articles provide the best content and what knowledge gaps the AI has automatically detected.
CRM report: customers and companies
Learn more about what companies and contacts are asking for the most support.
AI quality report: the quality of answers
Learn what conversations didn't help your customers and got escalated to human support operators, so you can keep an eye on the quality of your customer service.
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