Organising an article and making it findable (folders, collections, slug)
Learn how to organise your articles so you'll quickly find what you need.
Short answer: in the editor's right-hand panel, under Organisation and Findability, you choose the folder and collections the article belongs to and set the URL slug. That way the article is logically placed and easy to find again.
The fields
Folder decides where the article sits in your content tree. The default is (root); choose a folder to place it among related articles.
Collections group articles by topic for your help center. One article can sit in several collections. Click Add to choose one.
URL slug is the article's address, for example how-does-cambio-car-sharing-work. If you leave it empty, Sarrai builds a slug from the title automatically. Use only letters, numbers and hyphens.
Good to know
A tidy structure helps twice over: your visitors find their way faster on the help center, and the AI finds the right article faster for a question.
Watch the distinction between folders and collections: folders organise your work internally and play no role on your public Help Center; only collections decide what visitors see. So placing an article neatly in a folder doesn't make it publicly findable.
And a targeted tip: your public Help Center search only looks at an article's title and introduction, not the body. So put your most important keywords in the title and the intro, not just in the body. (A clear title and slug do more here than a long body.) Finally: deleting a folder takes all the articles in it with it, including published ones, which then go offline. Check the contents before you delete a folder.
Also searched as
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See also
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