Category
Knowledge base and content tree
Manage your knowledge base: write articles and snippets, organise them, and make them available to the AI.
Articles 12 articles
Getting started with your public knowledge base
Learn how to add content to your knowledge base and keep your content organized.
Article or snippets: what's the difference?
Learn the difference between an article and a little snippet of content and when to use which type of content.
Writing a new article
Learn how to write a new article, publish its new content and save drafts.
Organising an article and making it findable (folders, collections, slug)
Learn how to organise your articles so you'll quickly find what you need.
Making an article available to the AI agent
Not everything you write has to be available to the AI agent. If you don't want an article to be used by the AI agent, turn off the switch.
Maintaining an article in multiple languages
Any helpdesk content can be written in multiple languages, so you can internationalize your customer service.
Finding and fixing broken links
The Broken links page scans your knowledge base for references that no longer lead anywhere: dead links to other articles, images that no longer exist, and links to unpublished content. From the list, Open in editor jumps straight to the right article so you can fix it.
How to keep your content up to date
By giving your content items a review date, you'll know when the information is the article has to be checked again.
Importing content from Markdown files
You can import content from markdown files inside a ZIP from the content tree to quickly add new articles or update existing articles.
Formatting in the editor: the toolbar
The toolbar at the top of the editor bundles all formatting: bold, italic, headings, lists, quotes, links, images, code blocks, tables, call-outs and more. This article walks through every button.
Inserting a link
Select text and click the link button. Choose an external URL or a help center article from the content tree. Internal links keep working, even if you rename an article.
Inserting an image
Upload an image or drag it into the dialog, give it alt text and optionally adjust the dimensions. The alt text appears on the knowledge base as a caption below the image.
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