Sarrai

Find your way around the Sarrai back office: signing in, the navigation, and your own settings like presence, notifications, and language.

Everything for the inbox: answering, assigning, forwarding, snoozing, and closing conversations.

How Sarrai answers questions herself, when she brings in a human, and how she learns through the expert channel and the approval inbox.

Manage your knowledge base: write articles and snippets, organise them, and make them available to the AI.

Your public help portal and the chat on your website: collections, branding, and sources.

Manage the contacts and companies behind your conversations, and link them to chats.

Insight into your helpdesk, your content, and the quality of the AI answers.

Manage your work environment: users, teams, roles, subscription, the AI agent, and opening hours.