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Sarrai AI
How Sarrai answers questions herself, when she brings in a human, and how she learns through the expert channel and the approval inbox.
Articles 8 articles
Getting started with our AI features
Learn more about getting started with Sarrai's AI features
How Sarrai works from question to answer
A conversation with Sarrai always follows the same steps. We explain in detail what workflow is used when handling conversations with Sarrai AI.
When does Sarrai transfer a conversation over to a human?
Sarrai hands the conversation over to a human when it is not sure of its answer or when the customer's tone calls for it.
Answering a question from Sarrai in the expert channel
The expert channel allows the AI to backchannel directly with an expert when it has questions.
Personal and shared expert channels
Learn the difference between your personal expert channel and shared expert channels.
Creating and managing an expert channel
Learn how to create and manage the expert channels available in your Workspace
Approving, editing or rejecting a proposal from the approval inbox
Learn how to use the approval inbox to handle the proposals made by the AI to improve your knowledge base
Understanding the proposal types and the matching score
Every proposal in the approval inbox is either a new article or a revision of existing content. Learn more about the different types and when which type is used by the AI.
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