Administration and settings
Learn what settings you can manage yourself to alter the behavior of many parts of Sarrai
08: Administration and settings
In Settings you manage your whole work environment: who has access, how conversations get distributed, your subscription, the AI agent, and your workspace. A lot of this is admin work, and what you're allowed to do depends on your role.
The settings are grouped: Conversations & chat, Subscription & billing, Customers/users/teams, Knowledge base & help center, AI agent, and Display.
Articles
- Inviting and managing users
- Turning off a colleague's two-step verification
- Managing teams
- Setting up roles and permissions
- How does Sarrai's pricing work?
- Setting up knowledge base automation
- Managing topics and switching classification on
- Having topics suggested
- Classifying existing conversations
- Requesting and downloading exports
- Setting the default assignment for escalated conversations
- Setting Sarrai's standard messages (per language)
- Setting the chat's name, button text and avatar
- Requesting visitors' contact details in the chat
- Setting up your workspace and theme
- Setting opening hours
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